Work in an environment that is always uptempo.

Steinway & Sons is seeking individuals who possess the desire, passion, and experience to join our organization in producing, selling, or supporting the world’s finest pianos. We offer unique opportunities in New York City, New Jersey, Connecticut, Florida, and California to become part of the Steinway & Sons family.

If you are interested in becoming part of Steinway & Sons, please review the available positions listed below.

Open Positions:

Foreman, Tone Regulating

Position Summary:

This role is responsible for but not limited to scheduling and assigning work, ensure quality standards are met and coordinating interdepartmental activities and training.

Main Responsibilities:

• Assign a daily work schedule to each employee while coordinating and supervising work flow within the department to ensure production goals are met

• Responsible for following and ensuring all safety protocols and policies are met by union employees

• Maintain high quality standards while developing processes and training to gain quality improvements

• Maintain effective employee relations – handles first step in grievance procedures

• Maintain tools and equipment to ensure proper function

• Ability to provide orientation, instruction and training to new employees and aid with improving skills of current employees

• Maintain inventory of required materials and equipment

• Maintain related production and employee records

Qualifications, education and experience:

• High School diploma or its equivalent

• 7 years related experience in action, tone regulation and piano technology

• Ability to analyze quality of tone, tune and functions of piano action and internal components


Retail Service Manager

Position Summary:

This role is responsible for but not limited to supervising and coordinating activities of workers to ensure that all upkeep and delivery of pianos is completed in an efficient and timely manner. Responsible for the preparation and after sale servicing of pianos sold through Steinway Hall.

Main Responsibilities:

• Manage Steinway Halls retail service department in order to prepare pianos to retail floor standards, prepare pianos for delivery and handle in the field service issues

• Manage and schedule retail shipments to and from Steinway Hall

• Produce and maintain all necessary reporting documents such as Daily Service Spreadsheet, Stock Report, Receiving and Shipping logs, Timekeeper etc.

• Assure billing for service and shipping are correct and provide them to our finance department on a timely basis

• Attend and assist in the service and shipping needs for all Steinway Halls off-site promotional events

• Schedule our outside polishers to other Steinway Galleries in the tristate area

• Manage all moving of pianos in our Retail Prep Center

• Maintain and increase relationships with the technical community

• Maintain and develop qualified technical contractors

• Prepare all Spirio Pianos for East Coast Retail Showrooms

Qualifications, education and experience:

• College degree and/or equivalent experience

• 3 – 5 years successful customer service experience

• Piano knowledge a plus

• Superior communication, planning, organizational and management skills

• Strong multi-tasking capability

• Integrity, strong work ethic, and initiative

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently

• Basic knowledge of MS Word, Outlook and Excel

• Ability to interact with all levels of the organization including sales, marketing, senior management and key customers

• Ability to demonstrate a track record of success and ownership of position and responsibilities via a competitive spirit

• Ability to build relationships

• Strong understanding of the value of customer service and the ability to decipher the customer’s needs

• Note: This position requires some domestic travel, and candidate must have access to a car. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time


Senior Designer/Art Director

Position Summary:

Steinway & Sons is seeking a senior designer / art director to assist in all facets of brand visual collateral across both print and digital spaces.

Reporting to the director of Design, this candidate will assist in design and development of ongoing creative content such as marketing brochures, print ads, email newsletters, website features, social media etc. This candidate will be responsible for executing a new visual identity system and adapting existing creative to the new look and feel. In addition, this role will be responsible for review, quality assurance and approvals of design materials in within our global and regional organization.

Main Responsibilities:

• Execute a developing visual identity system across print and digital media

• Design ongoing creative collateral, print ads, digital content, banner ads etc.

• Assist in developing consistent styles for collateral, advertising, marketing materials, banner ads etc. across websites, publications, print, email and digital apps

• Redesign brand logos, print and digital collateral

• Assist in development of online design tool for our network of locations and dealers

• Help review, approve and maintain quality of design materials in within our organization

Qualifications, education and experience:

• 8+ years of graphic design / print production experience / packaging design

• An understanding of the creative and print production processes, as well as strong print production skills

• Experience in a luxury consumer goods environment

• Extensive pre-press, mechanical building and printing knowledge

• Experience designing within a visual identity system

• Knowledge of design principles, including: layout, typography, color, balance, composition and current design trends

• Understanding of current digital design principles and digital "best practices”

• Experience with hands-on digital production - including advertising (site banners, emails, etc.), collateral, video, animations, etc.

• Proficiency in Adobe CC InDesign, Photoshop & Illustrator

• Strong time management and troubleshooting skills

• Verbal and written communication skills

• Experience with Out of Home and large print format production, retail environments


Receiving Clerk

Position Summary:

This role is responsible for but not limited to performing a variety of receiving tasks by verifying materials received are as ordered and routes incoming items to appropriate departments/locations. In addition, prepares items for shipment ensuring cost effective courier services.

Main Responsibilities:

• Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers

• Sorts, counts, labels, unpacks and/or logs inventory which is received

• Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel

• Files all shipped/received records appropriately

• Delivers items to requisitioning departments and obtains authorized signatures for accepted items

• Operate dolly, pallet jack, and/or forklift in loading and unloading supplies

• Follows established departmental policies, procedures, and objectives; continuous quality improvement objectives and control standards

Qualifications, education and experience:

• High school diploma or its equivalent

• At least 1 year of experience that is directly related to the duties and responsibilities specified

• Ability to understand and follow safety procedures

• Ability to receive/track and/or deliver goods; distribute materials, supplies, and equipment

• Knowledge of light equipment operation and/or maintenance

• Ability to prepare routine administrative paperwork

• Ability to read, sort, check, count, and verify numbers

• Ability to perform simple arithmetic

• Ability to detect problems and report information to appropriate personnel

• Moderate physical activity. Requires handling of average-weight objects up to 50 pounds or standing and/or walking for more than four (4) hours per day


Business Development and Institutional Representative

Position Summary:

This role is responsible for generating sales through a combination of actively prospecting and selling Steinway products to higher education and secondary institutions in the greater Chicago area (includes universities, colleges, Private Schools, K-12 Public Schools, and Houses of Worship, etc.). The right candidate has min. 3 years’ experience in Key Account Management experience -preferably some within contract sales to institutions. A proven track record and substantial experience in business development, lead generating activities and generating sales prospects is required. The candidate must have an outgoing and engaging personality who can engage and build relationships with clients on many different levels. While the ability to play piano is not a requirement for the job, musical and tonal understanding is highly beneficial as our clients often seek guidance and recommendations during instrument selections.

Main Responsibilities:

• Achieve personal sales goals and support region in achieving goals

• Build, develop and cultivate strong relationships with secondary institutions

• Develop and cultivate customer leads and relationships in assigned territory

• Implement a sales referral outreach program for key influencers (i.e. piano technicians, real estate agents, designers, piano teachers…)

• Coordinate all piano technical needs after sale follow up (tuning, etc.) and in store as needed • Use the CRM system to manage and follow up with leads

• Support all in store and regional promotional events (generating and cultivating sales)

• Resolve customer issues in a timely manner

• Attend concerts, galas, and other related events for the purpose of relationship building

• Make public presentations to individuals and groups with professional sales recommendations

• Assist and advise in fund-raising efforts for institutions requiring this aid

Qualifications, education and experience:

• Outstanding business development and sales management skills

• Associate’s or Bachelor’s degree and experience in business, customer service, sales or the arts

• Superior communication, planning, and organizational skills

• Basic knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

• Piano or music experience /background preferred

• Min. 3-5 years’ experience within luxury / professional sales in a commission based environment

• Note: This position requires some local travel, and candidate must have access to a car. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time.


Manager, Financial Planning & Analysis

Position Summary:

This position is responsible for leading the quarterly forecast process by providing oversight to all forecasts including preparation of written commentaries and to quantify all risks & opportunities to forecasts. In addition, this role develops the analyses to support and prioritize investments in new retail opportunities and evaluating the financial performance at the store level by providing financial analyses to support the retail strategies led by the VP, Retail Operations.

Main Responsibilities:

  • Support financial planning and analysis activities by leading the quarterly forecast process and providing input related to the Americas division for strategic planning and budgeting purposes.
  • Prepare all required schedules associated with the quarterly submission of forecasts to corporate headquarters
  • Evaluate financial performance of each retail location and identify opportunities to improve productivity
  • Provide analytical support for new retail locations; prepare new store pro-forma P&L’s including market cannibalization analysis and financial evaluations of retail expansions, renovations and lease extensions
  • Produce consistent and insightful analyses to measure success of Retail business initiatives and capital investments
  • Develop effective partnerships across the business to manage the quarterly forecast process and retail locations
  • Assist in preparation of analytical commentary to explain actual vs. forecast deviations
  • Work closely with the VP, Finance and other senior management to monitor key financial performance indicators

Qualifications, Education and Experience:

  • BS in Finance or Accounting required / MBA preferred
  • 8+ years of experience in Financial Planning & Analysis and Retail Finance
  • Proficient in Microsoft Excel and PowerPoint; experience with Microsoft Navision and Host Analytics desired
  • Excellent verbal and written communication skills, the ability to work collaboratively with peers and senior management, the drive to continuously improve performance and the presence to lead and actively participate in meetings
  • Demonstrated ability to influence business initiatives
  • Opinion is sought out by business partners for advice and solutions; uses sound financial analysis to support the decision making process
  • Manufacturing experience a plus

  • CAD Engineer

    Position Summary:

    Steinway & Sons is seeking a CAD Engineer/Designer for our Queens, NY manufacturing operation. This position supports the product design and development activities in our engineering department and is largely involved with creating and maintaining the 3D computer models of the various instruments in the Steinway product offering.

    Main Responsibilities:

    • Create 3D models of piano parts and assemblies as well as tools and fixtures related to the making of these parts
    • Manage the CAD revision process as changes are made to the design and/or manufacturing process
    • Generate shop floor working drawings as well as document and assist in specifying process operations
    • Aid in the reconciliation process when computer models do not agree with actual part or assembly

    Qualifications, education and experience:

    • Associate’s degree in computer-aided design/drafting
    • A strong mechanical background with woodworking and metalworking process
    • Working knowledge of both Siemens NX (Unigraphics) and current versions NX6 and TC2007
    • Minimum three years’ work experience in a Unigraphics or similar 3D CAD environment

    • CNC Programmer

      Position Summary:

      Steinway & Sons is seeking an experienced CNC Programmer for our factory location. This role is responsible for but not limited to setting up, and operating computer numerical control (CNC) machines.

      Main Responsibilities:

      • Create and develop CNC programs ( 3 to 5 axis) using engineering models, drawings and specifications
      • Provide manufacturing with safe, accurate and efficient CNC programs complete with tools, fixturing and set-up requirements. Programs must fit the factory capacity profile for set-up and cycle time
      • Maintain accurate documentation to support CNC shop operations
      • Perform initial troubleshooting for CNC machining problems including equipment and tooling assessments

      Qualifications, Education and Experience:

      • Minimum of 5 years as a CNC programmer, minimum 1 year professional experience programming with Siemens NX
      • Good knowledge of Siemens NX (Unigraphics) CADS/CAM software – version 6.0 or greater
      • Good working knowledge of lean manufacturing principles preferred * Experience with a variety of CNC controls especially FANUC
      • Capable of reading and writing in G and M code
      • Fixture design and building experience preferred
      • Excellent communication skills – “can do attitude"
      • Must be familiar with Windows operating system and MS Office software products
      • Must have strong problem solving skills relative to machining and CNC processes
      • Must be involved in prove out of other new technologies as they evolve, first article inspection, and day-to-day programming optimization
      • Able to interpret drawings and specifications including geometric dimensioning and tolerencing (GD & T practices)
      • Able to analyze engineering models/drawings to define the sequence of machining operations to ensure that the design intent and component quality is achieved
      • Able to make proper tooling selections, taking into considerations such factors as materials, speeds, type of tools (cutting/drilling), feeds and control systems
      • Able to work with manufacturing to develop tooling strategies to reduce set-ups and increase efficiency
      • Able to create standard set-up and in-process-quality check sheets
      • Able to play an active part in Continuous Improvement initiatives

      About Steinway & Sons:

      Steinway & Sons was founded in 1853 by German immigrant Henry Engelhard Steinway in a Manhattan loft on Varick Street. Over the next thirty years, Henry and his sons, C. F. Theodore, Charles, Henry Jr., William, and Albert, developed the modern piano. They built their pianos one at a time, applying skills that were handed down from master to apprentice, generation after generation.

      Today, we still build our pianos that way. Each Steinway grand piano, for example, takes nearly a year to create. Nothing is hurried. Even the carefully selected woods employed in the rims, tops, soundboards, and actions cure for months in our yard, kilns and conditioning rooms.

      Steinway is dedicated to the ideal of making the finest pianos in the world. The result is instruments renowned for their unsurpassed quality. Pianos with such superior sound and responsive touch that they enchant the most demanding pianists. We are preferred overwhelmingly by people who share the joy of playing and owning the finest musical instrument — a joy which can be yours when you bring a Steinway into your life.

      Steinway & Sons is an Equal Opportunity Employer.

To apply for any of the listed positions or inquire about employment at Steinway, send an email to careers@steinway.com